Frequently Asked Questions
Everything you need to know about your chocolate experience.
How should I store my chocolate cakes and truffles?
To maintain freshness, our cakes should be kept refrigerated and consumed within 2-3 days. Truffles and pralines are best stored in a cool, dry place between 18°C to 20°C.
Do you offer same-day delivery for cake orders?
Yes, same-day delivery is available for select items if the order is placed before 12:00 PM. However, we recommend ordering 48 hours in advance for customized or specialty cakes.
Are your chocolate products suitable for vegetarians?
Most of our chocolate products are suitable for vegetarians as they do not contain gelatin or meat-derived enzymes. Please check the specific product description for egg and dairy content.
How is the chocolate kept cool during transit?
We use specialized temperature-controlled packaging and cold-chain logistics to ensure your chocolates arrive in perfect condition without melting.
Can I include a personalized message with my gift order?
Absolutely. You can add a custom message during the checkout process, which we will hand-write on a premium gift card to accompany your order.
Do you provide allergen information for your products?
Yes, all product pages list potential allergens such as nuts, soy, dairy, and gluten. Please note that our kitchen handles various ingredients, so cross-contamination is possible.